{"id":2352,"date":"2024-10-16T16:30:32","date_gmt":"2024-10-16T14:30:32","guid":{"rendered":"https:\/\/www.camping-closdelachaume.com\/foire-aux-questions\/"},"modified":"2025-02-11T12:02:56","modified_gmt":"2025-02-11T11:02:56","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.camping-closdelachaume.com\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"diaporama-header align-full\"><div class=\"gallery f-carousel fc-diapo\"><figure class=\"gallery__item\"><picture><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2025\/01\/camping-familial-vosges-camping-pour-les-familles-camping-au-clos-de-la-chaume-1920-850x363.jpg.webp\" media=\"(max-width: 420px)\"><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2025\/01\/camping-familial-vosges-camping-pour-les-familles-camping-au-clos-de-la-chaume-1920-768x328.jpg.webp\" media=\"(max-width: 850px)\"><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2025\/01\/camping-familial-vosges-camping-pour-les-familles-camping-au-clos-de-la-chaume-1920-1024x437.jpg.webp\" media=\"(max-width: 1024px)\"><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2025\/01\/camping-familial-vosges-camping-pour-les-familles-camping-au-clos-de-la-chaume-1920.jpg.webp\" media=\"(min-width: 1025px)\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2025\/01\/camping-familial-vosges-camping-pour-les-familles-camping-au-clos-de-la-chaume-1920-600x256.jpg.webp\" width=\"420\" height=\"210\" title=\"camping familial vosges camping pour les familles camping au clos de la chaume\" alt=\"\"><\/picture><\/figure><figure class=\"gallery__item\"><picture><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2025\/01\/chalet-cosy-terrasse-couverte-1920-1-850x369.jpg.webp\" media=\"(max-width: 420px)\"><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2025\/01\/chalet-cosy-terrasse-couverte-1920-1-768x333.jpg.webp\" media=\"(max-width: 850px)\"><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2025\/01\/chalet-cosy-terrasse-couverte-1920-1-1024x444.jpg.webp\" media=\"(max-width: 1024px)\"><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2025\/01\/chalet-cosy-terrasse-couverte-1920-1.jpg.webp\" media=\"(min-width: 1025px)\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2025\/01\/chalet-cosy-terrasse-couverte-1920-1-600x260.jpg.webp\" width=\"420\" height=\"210\" title=\"chalet cosy terrasse couverte\" alt=\"\"><\/picture><\/figure><figure class=\"gallery__item\"><picture><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2025\/01\/TENTE-SAFARI-1920-850x369.jpg.webp\" media=\"(max-width: 420px)\"><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2025\/01\/TENTE-SAFARI-1920-768x333.jpg.webp\" media=\"(max-width: 850px)\"><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2025\/01\/TENTE-SAFARI-1920-1024x444.jpg.webp\" media=\"(max-width: 1024px)\"><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2025\/01\/TENTE-SAFARI-1920.jpg.webp\" media=\"(min-width: 1025px)\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2025\/01\/TENTE-SAFARI-1920-600x260.jpg.webp\" width=\"420\" height=\"210\" title=\"TENTE SAFARI camping clos de la chaume\" alt=\"\"><\/picture><\/figure><\/div><div class=\"diaporama-header__inner\"><div class=\"buttons display-flex \" style=\"justify-content:center;\"><span class=\"buttons__btn btn_resa is-style-resa\"><span class=\"fc-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  viewBox=\"0 0 512 512\" width=\"16px\" height=\"16px\"><!--! Font Awesome Pro 6.4.2 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2023 Fonticons, Inc.--><path d=\"M224 0c-17.7 0-32 14.3-32 32V64H144c-26.5 0-48 21.5-48 48v48H512V112c0-26.5-21.5-48-48-48H416V32c0-17.7-14.3-32-32-32s-32 14.3-32 32V64H256V32c0-17.7-14.3-32-32-32zM96 192V368c0 26.5 21.5 48 48 48H464c26.5 0 48-21.5 48-48V192H96zm-48-8c0-13.3-10.7-24-24-24s-24 10.7-24 24V392c0 66.3 53.7 120 120 120H392c13.3 0 24-10.7 24-24s-10.7-24-24-24H120c-39.8 0-72-32.2-72-72V184z\"\/><\/svg><\/span>  Book now!<\/span><\/div><figure class=\"diaporama-header__deco\"><picture><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2024\/10\/vague-diapoheader.svg\" media=\"(max-width: 420px)\"><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2024\/10\/vague-diapoheader.svg\" media=\"(max-width: 850px)\"><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2024\/10\/vague-diapoheader.svg\" media=\"(max-width: 1024px)\"><source srcset=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2024\/10\/vague-diapoheader.svg\" media=\"(min-width: 1025px)\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.camping-closdelachaume.com\/wp-content\/uploads\/2024\/10\/vague-diapoheader.svg\" width=\"420\" height=\"210\" title=\"vague-diapoheader\" alt=\"\"><\/picture><\/figure><\/div><\/div><h1 style=\"text-align: center;\">Frequently asked questions<\/h1><p  style=\"text-align: center;\"  >See our FAQ below for answers to your questions.<\/p>\r\n    <section class=\"faq\">\r\n      \r\n\t    <div class=\"faq__searchbar\">\r\n            <input type=\"text\" autocomplete=\"off\" placeholder=\"Search for a question...\" id=\"searchBar\">\r\n            <span class=\"faq__searchbar__reset\" style=\"display: none\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 512A256 256 0 1 0 256 0a256 256 0 1 0 0 512zM175 175c9.4-9.4 24.6-9.4 33.9 0l47 47 47-47c9.4-9.4 24.6-9.4 33.9 0s9.4 24.6 0 33.9l-47 47 47 47c9.4 9.4 9.4 24.6 0 33.9s-24.6 9.4-33.9 0l-47-47-47 47c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l47-47-47-47c-9.4-9.4-9.4-24.6 0-33.9z\"\/><\/svg><\/span>\r\n        <\/div>\r\n\r\n        <div class=\"faq__filtres\">\r\n            <div class=\"faq__filtres__item\">\r\n                <input type=\"radio\" id=\"tout\" name=\"filtres-faq\" checked\/>\r\n                <label for=\"tout\">All<\/label>\r\n            <\/div>\r\n\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"general-information\" name=\"filtres-faq\"\/>\r\n                    <label for=\"general-information\">General information<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"rentals\" name=\"filtres-faq\"\/>\r\n                    <label for=\"rentals\">Rentals<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"swimming-pool\" name=\"filtres-faq\"\/>\r\n                    <label for=\"swimming-pool\">Swimming pool<\/label>\r\n                <\/div>\r\n                    <\/div>\r\n\r\n        \r\n\r\n                <div class=\"faq__item\" data-cat=\"general-information\" data-track=\"question-how-to-contact-us\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How to contact us<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>If you wish to contact the campsite directly by telephone or e-mail, the contact details are at the bottom of the campsite page.<\/p>\n<ul>\n<li>By telephone: You can call us on 03.29.50.76.76 or 06.8519.62.55.<\/li>\n<li>By email: You can send your emails to <a href=\"mailto:info@camping-closdelachaume.com\">info@camping-closdelachaume.com<\/a> (Pascaline is at your service)<\/li>\n<\/ul>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"general-information\" data-track=\"question-how-do-we-pay-for-our-stay\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How do we pay for our stay?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>You can pay for your stay :<\/p>\n<ul>\n<li>by credit card: for fast, secure payment on our website<\/li>\n<li>by ANCV cheque: to be sent directly to the campsite within 7 days of booking<\/li>\n<li>by ANCV ch\u00e8que-vacances connect<\/li>\n<li>by bank transfer: bank details can be found on your booking confirmation<\/li>\n<li>If you wish to pay by cheque, the balance is available. For the deposit, please contact us. <\/li>\n<\/ul>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"general-information\" data-track=\"question-do-i-need-a-deposit\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do I need a deposit?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>A deposit of \u20ac300 (by credit card, cheque or cash) will be required for your rental accommodation, which will be collected on arrival and returned on departure or within 14 days of your departure if no damage has occurred.rnrnA deposit of \u20ac20 is also required for the loan of a compost bucket.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"general-information\" data-track=\"question-is-there-wifi-on-the-campsite\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is there WIFI on the campsite?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Wifi access is free and limited to the play area and swimming pool.rnIt is also available and charged for in all accommodation and on all pitches.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"general-information\" data-track=\"question-are-pets-allowed\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are pets allowed?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We accept pets in some of our rentals (see <a href=\"https:\/\/www.camping-closdelachaume.com\/en\/vacation-rentals-vosges\/\">accommodation<\/a> page) and on all campsites, for a daily fee per animal (please ask at the campsite). Pets must be kept on a leash, and up-to-date vaccination records may be requested at any time. For their safety and well-being, pets may not be left alone in the rental accommodation.  <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"general-information\" data-track=\"question-do-you-have-baby-kits\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do you have baby kits?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>While stocks last, you can rent baby kits including a high chair and a cot. Book them directly when you make your reservation or afterwards by phoning us. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"general-information\" data-track=\"question-do-you-accept-vacation-vouchers\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do you accept vacation vouchers?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>You can pay for your stay with ANCV and ANCV ch\u00e8que-vacances connect.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"general-information\" data-track=\"question-can-i-barbecue-at-the-campsite-are-planchas-allowed\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I barbecue at the campsite? Are planchas allowed? <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Yes, barbecues (charcoal, gas and electric) are authorised, but they may be prohibited at certain times, particularly during periods of heatwave. Simply ask us when you arrive.rnrnWhen renting, barbecues and planchas are authorised away from terraces and tables, hedges and trees.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"general-information\" data-track=\"question-can-you-charge-your-electric-car-at-the-campsite\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can you charge your electric car at the campsite?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>No, but there&#8217;s a fast-charging station about 500 meters away.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"general-information\" data-track=\"question-how-long-is-gerardmer-by-car\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How long is G\u00e9rardmer by car?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>G\u00e9rardmer is 12km away, about 15 minutes by car.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rentals\" data-track=\"question-is-it-possible-to-book-several-rentals-pitches-side-by-side\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is it possible to book several rentals \/ pitches side by side?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>All you have to do is add a comment to the booking and we&#8217;ll do our best to accommodate your request&#8230; However, remember to book as early as possible, as this may not be possible if you book at the last minute.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rentals\" data-track=\"question-what-are-the-arrival-and-departure-times-for-rentals\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What are the arrival and departure times for rentals?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Rented accommodation is available from 4pm to 7pm, with departures before 10am.rnrnIn the event of a late arrival, reception may be closed, so please let us know in advance by calling 06 85 19 62 55.rnThe pitches are available from 1.30pm in high season (2pm in low season).<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"swimming-pool\" data-track=\"question-can-i-have-more-information-about-the-pool\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I have more information about the pool?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p><strong>Open from May 1 to September 20<\/strong>, daily from 10:00 am to 7:00 pm.<\/p>\n<p>The average water temperature is 26 degrees. The pool enclosure is UV-resistant, so we advise you not to use sun protection products. <\/p>\n<p>For added comfort, the side panels can be opened, and the UV protection canopy remains in place.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"swimming-pool\" data-track=\"question-are-swimming-shorts-allowed\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are swimming shorts allowed?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Yes, but we would ask you to use bathing trunks if possible.rnrnToddlers should wear nappies specially designed for swimming.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n    <\/section>\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions See our FAQ below for answers to your questions.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.camping-closdelachaume.com\/en\/wp-json\/wp\/v2\/pages\/2352"}],"collection":[{"href":"https:\/\/www.camping-closdelachaume.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.camping-closdelachaume.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.camping-closdelachaume.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.camping-closdelachaume.com\/en\/wp-json\/wp\/v2\/comments?post=2352"}],"version-history":[{"count":3,"href":"https:\/\/www.camping-closdelachaume.com\/en\/wp-json\/wp\/v2\/pages\/2352\/revisions"}],"predecessor-version":[{"id":3002,"href":"https:\/\/www.camping-closdelachaume.com\/en\/wp-json\/wp\/v2\/pages\/2352\/revisions\/3002"}],"wp:attachment":[{"href":"https:\/\/www.camping-closdelachaume.com\/en\/wp-json\/wp\/v2\/media?parent=2352"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}